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Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
about 1 year ago in Core Product Experience / Developer Platform 0 Backlog

LinkedIn messages channel

No description provided
almost 3 years ago in New integration requests 6 Backlog

Auto Provisioning of Office 365 Channels

I am not sure the technical feasibility of doing something like this, but I would like to be able to auto-provision new users' Office 365 channels. Currently we have an SCIM bridge to Entra which adds the team member, but the user then has to manu...
28 days ago in Admin Experience 0 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
over 3 years ago in Comments / @ mentions 4 Backlog

[accuracy] Improve suggested reply accuracy (inquiry detection, customer context aware ...)

No description provided
5 months ago in AI / AI suggested replies (auto draft) 0 Backlog

CSAT link expiration

Set a duration after which the survey is not accessible
9 months ago in CSAT - Customisation - Survey 1 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
almost 2 years ago in Analytics - Widgets - Heatmap 0 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
almost 4 years ago in Developer Platform 0 Backlog

OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
about 2 years ago in Teammate availability 1 Backlog

Google Worskspace Teammate Template Support

Ability for Google Workspace IdP to use Front's teammate templates in managing provisioning of users
29 days ago in Admin Experience 0 Backlog