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Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...
over 2 years ago in Teammate Groups 2 Planned

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
about 2 years ago in Workflows 0 Backlog

Chat - Display customer's geo location

When chatting with a customer, have the ability to see their current geographic location. This is important for businesses who have to comply with export restrictions.
5 months ago in Live Chat 0 Backlog

Manage Teammates Sidebar as an admin

As a Front Admin, I want to be able manage my teammates' sidebar.
about 1 year ago in Admin Experience 1 Backlog

Message templates for comments

Be able to create message templates for comments the way you can for emails today.
over 3 years ago in Comments / @ mentions 4 Backlog

Allow users to split non-email conversations

For many third-party channels, messages and call logs tied to one contact thread in one long conversation, which can be messy for users. The ability to split these messages into new conversations will help to organize their communications better i...
about 1 year ago in Core Product Experience / Developer Platform 0 Backlog

Ability to recall an email

Ability to cancel & retrieve an email after sending
about 4 years ago in Message headers / metadata 1 Backlog

Google directory sync

Sync external contacts from Google Contacts into Front
almost 4 years ago in Developer Platform 0 Backlog

Scope inbox availability of tags when importing channels

When an Outlook/gmail inbox is setup as a channel to a Front inbox, and the option to create tags based on Outlook folders/Gmail labels is enabled, the tags show up for all inboxes by default. However, for some customers, this is not the desired b...
almost 2 years ago in Object/resource management 0 Backlog

Export Busiest Times heat map of volumes (as csv)

No description provided
almost 2 years ago in Analytics - Widgets - Heatmap 0 Backlog