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Analytics for chats initiated on different visitor URLs

We would like a report of what pages customers initiate help requests through our Chat widget.
about 1 year ago in Live Chat 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
over 3 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
over 3 years ago in Conversation/inbox permissions 0 Backlog

Custom Hotkeys / Specific Tag Hotkeys

Sorting through emails and adding tags takes multiple clicks, should be able to assign a tag with 1 button. Furthermore, we should be able to edit hotkeys to our preference vs the few standard preset options.
about 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Option for imported Tags to be private

When we first began with Front all of our Outlook folders from all of our employees became Tags. As a result we had over 100 different Tags. All of those imported Tags were available/visible to all of our employees. It would be better if we could ...
about 1 year ago in Email channels / Tags 0 Backlog

Make private archive action visible on activity timeline

No description provided
about 1 year ago in Triage - get to inbox 0 0 Backlog

Add a "Today" button on the vacation responder date picker

No description provided
about 1 year ago in Vacation responders 0 Backlog

Ability to make an email visible in multiple inboxes

Let's say a question is relevant to several teams. Instead of individually tagging the team members in the email or forwarding the email, is there a way to make the email visible in multiple inboxes simultaneously? It would be great if we could ha...
about 1 year ago in Navigate - find your work 0 Backlog

Limit User Ability to Delete Shared Contacts/Lists

There is risk allowing all users to delete/edit lists that they have access to but did not create. We believe having the ability to limit users ability to change/delete lists they did not create would mitigate the risk to a larger user group where...
about 1 year ago in Contacts Manager 0 Backlog

Improve spam behavior for active conversations

Currently, ongoing conversations (with multiple messages) will be moved to Spam upon receiving one reply that's marked as spam. Open conversations with teammate engagement should not be moved to Spam when one reply is received as spam.
about 1 year ago in Email channels 0 Backlog