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"send later and snooze" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 1 Backlog

Continue chat conversation across different channels for end user

Sometimes although a conversation may start on live chat, we may want to continue it on another channel like email, SMS, or WhatsApp. Currently there's no easy way to transition a chat conversation to another channel type.
over 2 years ago in Live Chat 0 Backlog

Add check box drop down list in new discussion

☐ Just like this Idea window editor ☐ It would be nice to have the ability to create tasks under new discussions ☐ so i don't have to use Asana just for project tasks needed ☐ discussions added to Inboxes might just be enough for me not to need a ...
about 1 year ago in Core Product Experience 0 Backlog

Add an integration with Harvest (getharvest.com)

Add an integration with the Harvest time tracking/invoicing SaaS.
about 1 year ago in New integration requests 0 Backlog

In mac OS desktop app, provide option to disable spell-check

As far as I can tell (and the Front support person with whom I just chatted agreed that I'm correct about this), there is no way to disable spellcheck in the mac OS desktop version of Front. I have disabled the "Correct spelling automatically" che...
over 1 year ago in Core Product Experience 0 Backlog

Add an options setting that will make email attachments open in default app/program.

Currently, clicking on an email attachment opens the attachment in Preview (Mac OS). We always want attachments to open in the default app/program. (We are an art gallery and receive lots of jpg files that we review in Photoshop.) A toggle in the ...
over 1 year ago in Core Product Experience 0 Backlog

Do not open/pop-up download folder for attachment after downloading

Change default behavior for downloads from opening the downloads' folder.
over 1 year ago in Core Product Experience 0 Backlog

Include rules in selection direction behavior

In cases where a move rule is triggered by an action taken by the user, Front jumps you back up to the top of the conversation list instead of keeping you at the spot you were at in the list. The behavior to keep you at your spot in the list alrea...
over 1 year ago in Core Product Experience 0 Backlog

Link to existing conversation by ID or search dialog

Currently, the only way to link existing conversations is with Mass linking (selecting multiple conversations in the conversation list). Linking existing conversations is impractical and difficult for users if the conversations do not already exis...
over 1 year ago in Linked conversations 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
over 1 year ago in Knowledge Base 0 Backlog