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2FA via SMS instead of authenticator app

So that we can still receive 2FA code via phone number, in case of lost phone/replacement where we no longer have access to the Authenticator app.
over 2 years ago in Security 0 Backlog

Home page and News pages built into the Front Chat widget for proactive messaging

We love Front but find the chatbot lacks some nice features that Intercom has with the chatbot. We would love to see the Front chatbox be upgraded to allow proactive messaging/information to be shared. We would use this to share news about our lat...
about 1 year ago in Chatbots / Live Chat 0 Backlog

Change Team Member default permissions

No description provided
over 3 years ago in Permissions 0 Backlog

Delete comments made by a rule

Giving users the ability to delete a comment made by a rule. At the moment, only comment owners can remove these comments which means if they are posted by a Front rule, nobody can delete them. We want to give the opportunity for a company and/or ...
over 2 years ago in Workflows 0 Backlog

AI Compose on Mobile App

The AI composer features are a great enhancement and would be even more helpful if they were available in the mobile app.
about 1 year ago in AI / Core Product Experience 0 Backlog

Provide visitors with a single URL to retrieve all conversations

Have a URL in the visitors’ browser bookmarks in order to check every open conversation and not to have to dig between all the emails to check for a link.
about 1 year ago in Core Product Experience 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
about 1 year ago in Live Chat 0 Backlog

Enable setting for new messages drafts to be created in Front Drafts section, not in separate pop-up window

Please allow for a setting for new message drafts to be defaulted into the "Drafts Section of Front App" over the Pop Up Window. The Pop Up Window is limiting and means i can not work with Front plugins/integrations etc while writing and sending t...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

More information in the App notification

In the App notification we can't see who sent the email and the whole content of it if it is too big. It would be nice to be able to see this information
over 1 year ago in Notifications 0 Backlog

Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
over 1 year ago in Developer Platform 0 Backlog