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Do not disturb on weekends

Enable weekends as an option in the Do Not Disturb schedule so that users will not receive notifications throughout the weekend.
about 2 years ago in Core Product Experience 0 Backlog

Merge Dialpad SMS conversations into Dialpad voice conversations with same contact

The ability for Front to merge conversations between SMS and voice when the conversation is with the same contact (phone number). Screenshot displaying how Dialpad shows threads.
about 1 year ago in Core Product Experience / Existing integrations 0 Backlog

Add a "login to Front" page for internal KB links

This is for Knowledge Base when an admin is trying to share a link internally and a user is not logged in. Today, they see an error message and then need to navigate to Front to log in and then go find the link again. If a user is not logged in on...
about 1 year ago in Knowledge Base 0 Backlog

Chatbot Contact Fields

It would be great if the phone number contact field on the chatbot could be formatted so it isn't in US style formatting. For example, when typing in a UK mobile number (e.g. 07712312312) the bot does not allow you to submit or move forward becaus...
about 1 year ago in Chatbots / Contacts 0 Backlog

Order Hubspot Deals from newest to oldest

Currently the Hubspot<>Front pluggin orders deals from oldest-newest. For customers that have been with us awhile or frequent customers, we have to scroll a very long time to get to the deals that matter. This creates a pain point in our wor...
about 1 year ago in Existing integrations 0 Backlog

Dynamic objects: add feature to make prefixes and/or dynamic portions case sensitive

When adding a text pattern, options are rather limited. I only want dynamic objects when the prefix is SP... and not when it is sp... with the latter, it will identify objects left and right that are mere words starting with sp.
about 1 year ago in Dynamic objects 0 Backlog

Ability to customize the booking notifications sent to clients when they book a time using scheduling link

It would be helpful to be able to configure/customize the email notification body text to be the same for any booking that occurs using a particular scheduling link (the booking notification sent to a client who books using the link).
about 1 year ago in Scheduling Links 3 Backlog

Ability to always show the quoted message history

The toggle message quote feature when sending an email by clicking the 3 dots (...) We would like to set this so this email trail is permanently extended when receiving an email instead of this information being hidden. This has caused us to miss ...
about 1 year ago in  0 Backlog

Excel file preview instead of download

Sometimes we only need to view details thus having a preview option like Outlook has will help lessen the auto-downloading of excel files.
about 2 years ago in Collaborate - work together seamlessly 0 Backlog

Display favicon from each sender in conversations list

Display domain favicons from senders in the list of conversations.
about 2 years ago in Core Product Experience 0 Backlog