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Do not open/pop-up download folder for attachment after downloading

Change default behavior for downloads from opening the downloads' folder.
11 months ago in Core Product Experience 0 Backlog

Include rules in selection direction behavior

In cases where a move rule is triggered by an action taken by the user, Front jumps you back up to the top of the conversation list instead of keeping you at the spot you were at in the list. The behavior to keep you at your spot in the list alrea...
11 months ago in Core Product Experience 0 Backlog

Link to existing conversation by ID or search dialog

Currently, the only way to link existing conversations is with Mass linking (selecting multiple conversations in the conversation list). Linking existing conversations is impractical and difficult for users if the conversations do not already exis...
11 months ago in Linked conversations 0 Backlog

Add contact notes to dynamic variables in rules

When a request comes in from a known content it would be nice to extract the notes from a contact and paste them into the conversation as a comment so all context stored in a Contact is immediately viewable by the agent. It would save time clickin...
almost 2 years ago in Smart rules 0 Backlog

Being able to crop knowledge base cover image

Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
11 months ago in Knowledge Base 0 Backlog

Ability to resize left nav bar in Admin Settings

From Admin Settings, I cannot view the full workspace name. I'd like the ability to either re-size p1 in Admin Settings or be able to view the full workspace name.
almost 2 years ago in Core Product Experience / Settings 0 Backlog

Allow a {{dynamic variable}} to display multiple items, 1 per recipient

For example, if I send an email to 10 people with {{first_name}}, the variable will fill out the first name for each contact in the recipient list.
almost 2 years ago in Message templates 0 Backlog

Allow for multiselect in custom field dropdown

No description provided
almost 2 years ago in Contacts 0 Backlog

Ability to filter specific contacts from several different lists to send an email to

For example if I had list A and list B and I wanted to quickly send an email to only the contacts that were on both lists, that would be extremely helpful to our team.
almost 2 years ago in Contacts 1 Backlog

Receive daily email with the day's agenda from Front Calendar

Receive an email with the day's agenda
almost 2 years ago in Calendar View 0 Backlog