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Drag and drop to change rule order

Instead of using the arrows, or typing in the order number you want a rule to fall into, having the ability to drag and drop rules in different order could be a better experience for customers who have cascading rules.
over 3 years ago in Rule management 0 Backlog

Add delete button for knowledge bases

It is still not possible to delete a knowledge base without reaching out to Front's support. Please add a button to delete it.
11 months ago in Knowledge Base 0 Backlog

Ability to send discussions later

Same sort of feature that is available for sending email messages later but would like to see it done for the Front discussions between team members.
over 1 year ago in Internal discussions 0 Backlog

De-Link Personal Inbox from "Main Cumulative Inbox count".

This would be useful for someone who wants to add their personal inbox to Front but not count it in the "Main Cumulative Inbox".
11 months ago in Core Product Experience 0 Backlog

Allow non-company admins to create and manage custom fields

Today, only a company admin has the ability to create, edit and delete custom fields. This can prevent trusted Workspace admins from setting up the Workflows they need autonomously. How could we allow more users to set up custom fields?
almost 2 years ago in Custom fields / Permissions 0 Backlog

Include attachments in message templates

No description provided
over 3 years ago in Message templates 0 Backlog

Keyboard shortcut: unsubscribe from mailing list

No description provided
over 3 years ago in Keyboard shortcuts / Triage - get to inbox 0 1 Backlog

Define default channel for import message endpoint

Being able to define default channel for imported messages will allow customers who use this endpoint to build more robust workflows. An example of this would be importing a message into an inbox and wanting an autoreply to come from a specific ch...
11 months ago in Developer Platform 0 Backlog

Side bar Organization

It would be nice to be able to be able to customize having shared inboxes on top and assigned conversations below.
almost 2 years ago in Core Product Experience / P1 navigation - left pane 0 Backlog

Universal Search across tools

Description: As a Front user I search across multiple tools to do my job and answer the requests I receive. Things like I search for a conversation in Front I search for contact information in my CRM I search for a knowledge base article in my kno...
almost 2 years ago in Search 0 Backlog