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Back to previous conversation

Like in a web browser if we could go back to the previous page (conversation in this case) it would be pretty usefull for merging and "linking" conversation together.
about 2 years ago in P1 navigation - left pane 1 Backlog

Add "source inbox" to the event payloads for Move events

As a developer I sometimes need to see the source inbox of a move (i.e. see which inbox a conversation was moved from in addition to the inbox it was moved to.
over 1 year ago in Core API / Exports, API and connectors 0 Backlog

Enhanced custom contact field functionality

When making custom contact fields as a dropdown list, I've found these two functionalities would be super helpful for more customization: It would be great to be able to have a dropdown of pre-selected options as well as a free-text response box i...
over 1 year ago in Custom fields 0 Backlog

The ability to create Whatsapp message templates directly in Front, rather than having to go to Meta for creation and approval

No description provided
about 2 years ago in Existing integrations / WhatsApp 0 Backlog

Shopify Integration - Display Items Ordered and Customer Spend

Hello Team! It would be really handy if we could see at a glance what items the customer has ordered in each order and the spend on each order with a total spend for the customer at the top. This helps us to contextualize our support to the custom...
about 2 years ago in Existing integrations 0 Backlog

Allow admins to bulk-set preferences

Allow admins to bulk-set preferences across a company. CSV template upload would probably work best and would not require a complex UI.
9 months ago in Admin Experience 0 Backlog

Comment-triggered transitions for conversation stages

No description provided
over 1 year ago in  0 Will not do

Language detection: Japanese

Admins would like the ability for Front to detect Japanese for multiple use cases.
over 4 years ago in Rule conditions 1 Backlog

More color options for team inboxes

It'd be great to have more color options for team inboxes than the current limit. For firms that have many team inboxes, this can be helpful to easier categorize their sidebar and review incoming emails via the email's dogear color in the corner.
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

Dynamic signatures, change based on variable content

No description provided
almost 3 years ago in Signatures 0 Backlog