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Application Webhooks: Configure which inboxes to receive notifications from

As a developer, when I create an Application Webhook I will receive notifications for all events of the type(s) I subscribed to, across all shared inboxes. My app users may only want to monitor a subset of their inboxes with my app, so I receive a...
over 1 year ago in Developer Platform / Partner Integrations 0 Backlog

Export contact notes

It would be great to be able to export and import contact notes as part of the contact functionality.
over 1 year ago in Other (Contacts) 0 Backlog

Exclude own domain / account from reports

In certain reports - especially the CSAT report - the "internal" account is counted in the same metrics as customers in the Accounts Table. It would be great to exclude them.
11 months ago in Insights 0 Backlog

Configure columns for custom fields in contacts manager

I saw that I could use Custom Fields to add custom columns. But unfortunately I can't configure them the way I want.Example in this screenshot, the Twitter and Description columns don't interest me at all. I would have liked to be able to delete/h...
over 1 year ago in Contacts 0 Backlog

Block access to performance data of agents

Hide an agent's performance data in Analytics UI and exports, do not allow to filter on this agent, etc. This is required by German law.
11 months ago in Insights 0 Backlog

Better handling of large spam mailboxes

Currently large spam boxes in Front are impossible to handle. Front has taken the view that users should not be allowed to mass-delete spam and must select each message (not ctrl-A) but for a spam box with 1000s of messages that isn't practical. T...
over 1 year ago in Bulk updates / Email channels 0 Backlog

See sent messages in delegated inbox

No description provided
over 4 years ago in Delegated inboxes 1 Backlog

Assignment limits for round robin

Similar to what is offered to load balancing, round robin would not assign to teammates that have N open conversations already assigned.
over 4 years ago in Load balancing 0 Backlog

Support custom fields on Teammate Groups

Now that the core API supports groups, it would be nice to be able to add custom fields to them as well. For my use case, I want to add a boolean value to tell my application if users should be allowed to add themselves to the group via API.
11 months ago in Admin Experience 0 Backlog

Search Conversation Endpoint - More flexible Date paramters

The search conversation endpoint has limited date-searching parameters. 'Before' and 'After' are only able to filter by a conversation's first message. There is a need to search for Conversations by the most recent message timestamp.
almost 2 years ago in Core API 0 Backlog