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Adding "Create Task" or "Create linked Conversation" as an option to workflows.
Example: When a comment is added by sales, body contains "#quote", if the conversation is in accounting, then create task in inbox accounting. When a comment is added "#redston", if conversation is in production, the create link conversation with ...
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2
VOTE
Increase limit for table exports in Analytics
Tables in Analytics report are limited to a certain number of rows, for example the details table in the CSAT report is limited to 500 rows. Although it may make sense to limit the number of rows to load in the app, it would be great if we could d...
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44
VOTE
77
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45
VOTE
Different signature on reply emails than on initial email
Option (perhaps a setting or a rule) to have a different email signature on reply emails than on initial emails. This is available on other platforms. My signature is quite lengthy on purpose, but it doesn’t need to appear on every subsequent repl...
2
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1
VOTE
44
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3
VOTE
Provide analytics visibility into how long a ticket is in open statuses
I would like a way to see at a glance all my unresolved or opened tickets and a breakdown how how long these conversations have been opened. Currently there is no visibility how long a ticket is in a status outside until it is resolved
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28
VOTE
57
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