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Separate Internal Comments From Email Thread

We would like a view that separates the internal chat comments from the email threads, a view to partition the two separately. Right now we have chats between internal users intertwined within the email thread and it looks cumbersome. Our ag...
over 1 year ago in Comments / @ mentions 0 Backlog

Create an email from discussion

Ability to initiate an email message from within an ongoing Discussion. Ideally a colleague can start a discussion, and after we figure things out we can send an email to whatever was the subject, and keep the history of what was discussed.
about 2 years ago in Internal discussions 0 Backlog

Always display or pin calendar month view in P4

No description provided
about 2 years ago in Calendar View 1 Backlog

Polls in emails and discussions

No description provided
over 1 year ago in Collaborate - work together seamlessly / Core Product Experience 0 Backlog

Keyboard shortcut: merge conversations

No description provided
over 1 year ago in Keyboard shortcuts / Triage - get to inbox 0 0 Backlog

Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
9 months ago in Live Chat 0 Backlog

Leverage information from external database in chatbot flow

We would like to be able to leverage data from an external database (like an order system) in the chatbot flow to be able to automatically deflect questions that could easily be answered with information from the database. Ex) Customer: What's my ...
over 1 year ago in Chatbots 0 Backlog

Send as a new conversation rule action

Instead of replying in the same thread, it can sometimes be beneficial to send it as a new conversation
over 3 years ago in "Create new conversation" actions 0 Backlog

Ability to resize and filter columns in accounts manager

No description provided
over 1 year ago in Accounts Manager / Contacts 4 Backlog

Signature for SMS messages

No description provided
over 3 years ago in Composer 1 Backlog