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Ability to duplicate message template

Ability to copy message templates.
about 2 years ago in Message templates 2 Backlog

[Contacts Basics] Sort & filter contacts in the contacts manager

Being able to filter contacts & lists in the contacts manager by attributes such as account, source, last updated, name etc.
over 3 years ago in Contacts Manager 0 Backlog

Dark mode for mobile app (iOS and Android)

Please make dark mode available for phone app as well
almost 2 years ago in Client Platform 2 Backlog

Make Automatic Unassign when OOO Optional

Some users like using the snooze function. But we may have a bit of trouble if something is snoozed but reappears while the assigned person is Out of office status. Then the thread is unassigned and we can lose track of it. Not a big emergency but...
over 1 year ago in Assign 2 Backlog

Subject line always visible in composer and individual message view

This will make updating subject lines easier.
almost 2 years ago in Core Product Experience 3 Backlog

Ability to hide fields when creating or updating a module in Zoho

In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...
2 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

[core] AI tagging suggestion mode

No auto-tag, but being able to see the suggestions so the team can validate before tagging
4 months ago in AI / AI tagging 0 Backlog

[scale] Allow multiple AI tagging rules to be applied to one inbox

I would like to be able to AI tag messages by topic and sentiment in one inbox.
6 months ago in AI / AI tagging 1 Backlog

Notifications on app being disabled

As a partner developer, I need to know when a user disables my app in the Front UI. It would be helpful to receive a webhook notification on these events so I can handle appropriate actions on the disable event within my backend. Looking for somet...
about 1 month ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Microsoft To Do Integration

Integration with Microsoft To Do similar to the existing Asana or Todoist integrations.
almost 2 years ago in New integration requests 0 Backlog