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Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
over 1 year ago in New integration requests 0 Backlog

Slack plugin to support private workspaces

Add a Front widget to private Slack channels to allow Front to see content and users in private channels
almost 2 years ago in Existing integrations 0 Backlog

Allow user to customize what messages are logged to Salesforce

I'd like to curate what emails are logged to salesforce. For example, we don't want to log internal only messages or calendar updates.
almost 2 years ago in Existing integrations 1 Backlog

Ability to send discussions later

Same sort of feature that is available for sending email messages later but would like to see it done for the Front discussions between team members.
almost 2 years ago in Internal discussions 1 Backlog

AI Reporting Insights: Copilot for Front Conversations

Front could build a copilot or in-app reporting powered by AI that ingests and analyzes Front conversations/Support tickets/sales transcripts to produce useful and actionable Support/Product insights. The AI can report the most common feature requ...
over 1 year ago in AI / Insights 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
over 1 year ago in Bulk updates 0 Backlog

"Send later and archive" option when replying to an email

No description provided
over 2 years ago in Triage - get to inbox 0 0 Backlog

ChatGPT for Search: answering a question instead of accessing a conversation

Description: Today, searching gives me access to a list of conversations. I then need to read the right conversation to find what I actually searched for. It can be things like a specific order number, a customer support answer, a price, a contact...
almost 2 years ago in Search 1 Backlog

Reassign custom fields pointing to a teammate to another user

Today when a user is disabled, the account remain assigned to that user in Accounts. If their manager remembers that there are accounts assigned to a departed user, they will give me a back up user or a lits of user to re-assign accounts to. To co...
8 months ago in Accounts Manager / Admin Experience 0 Backlog

Enforce SFDC picklist dependencies

Picklist Dependencies aren’t enforced (the fields show all options rather than those controlled by Record Type or the applicable ones based on the options selected in other fields) – high priority for data quality.
almost 2 years ago in Existing integrations 0 Backlog