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Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
almost 2 years ago in Core Product Experience 4 Backlog

Filter irrelevant tags out of Analytics' tag tables

The tag report shows either all tags on the filtered conversations, or only the tags used in the filter. Customer would like to define a list of tags that they filter out of the table
20 days ago in Analytics - Breakdown - Tags / Analytics - Widgets - Tables 0 Backlog

Multi-select dropdown field type for teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
about 1 month ago in Macros 0 Backlog
106 VOTE

Language support: French

Ability to use Front in French
about 3 years ago in All platforms 3 Backlog

Configure the sidebar to show teammates who are "available"

Would help large teams be able to see exactly who is online, especially when the teams all have different starting times and work across the globe.
over 1 year ago in Core Product Experience 4 Backlog

[KB insights] Front Analytics Reporting for Knowledge Bases

Right now we have up to 10 different authors creating content. We would love the ability to report on details like number of articles created by author, status, creator/author and last updated across the KB. It's possible to view some of this info...
about 1 year ago in Insights / Knowledge Base 0 Backlog

Display more "oldest conversations" in the Live Dashboard

No description provided
12 days ago in Live dashboard 0 Backlog

Time Off Calendar

I'd like Team member Time Off to populate on the calendar. That way, when looking at the week and scheduling meetings/assigning projects, we can see whom will not be in office
11 months ago in Calendar View 0 Backlog

Optionally invite teammates silently

Make sure admins can set up their instance properly, including teammate configuration, before sending out invitation notification.
10 months ago in Teammate invitation 0 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
3 months ago in AI / AI answer for chat 0 Backlog