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More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
3 months ago in Core API / Partner Integrations 0 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
3 months ago in Admin Experience / Core API 0 Backlog

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
4 months ago in AI / AI compose / AI language 1 Backlog

Ability to collaborate on and review Knowledge base articles with teammates

Leverage comments and tag teammates to be able to collaborate on knowledge base drafts
about 1 year ago in Knowledge Base 0 Backlog

Ability to use "reply-to" fields in rules

Use the "reply-to" field for auto replies instead of the "from:" field.
almost 4 years ago in Auto-reply 2 Backlog

[channel] AI suggested replies on more channel types (SMS, chat, custom..)

Same as auto-draft with AI for emails, but for chat and SMS or others TBD
6 months ago in AI / AI suggested replies (auto draft) / Live Chat 0 Backlog

CSAT: additional survey scales

Support different scales for Customer Satisfaction (1-10, 3-point smiley faces, etc).
over 3 years ago in CSAT - Customisation - survey - scale 3 Backlog

Ability to merge discussions

Suggestion to be able to merge discussions, like how you can merge emails in Front today
over 1 year ago in Merge / privacy leaks / threading 0 Backlog

Display history of template creation, and show when last used

In the UI of the "Message Templates" section of Front, i'd like to be able to be able to see the history of the message template (primarily, who created it, and who last edited it), as well as see when it was last used. If I see we have templates ...
9 months ago in Message templates 0 Backlog

Remain on the last selected email when going back to the inbox

If I click on the Send folder then go back to the Inbox, the inbox should not automatically select the newest email, it should remain on the last email that was selected in the Inbox
10 months ago in P2 display - conversation list 1 Backlog