All ideas

Select signature when using the [Reply with a message template] rule or macro action.

The ability to create a linked conversation via the API and attach it to an existing conversation

Create the ability to re-fresh in the application, similar to how you can refresh Front in the browser

Example use case: In building some rules/macros, I want to access the current timestamp. For example, I want to create a tag prefixed with the current date; "[2025-03-25] {generated-tag-name}". At present, you can fetch a timestamp from attributes...

Allow admins to configure an address that phishing emails should be sent to

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

Customers want to understand the user experience (NPS, CSAT) based on different issue types. Today, we can apply tags to filter in analytics but it'll be an extremely cumbersome process to get a holistic view of this data.

The chat transcript emails can be difficult to read—especially for longer conversations. They often appear as one long quoted thread, which makes it hard to follow the back-and-forth flow of the conversation. It would be a big improvement if the t...

Similar to how the Salesforce and Hubspot rules work

Show the conversation summaries when it can help understand what a conversation is about, across the app so a user can work faster. For example, showing the summaries on conversation previews in the inbox view the search view linked conversation t...