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OOO status should allow re-assignment but no new assignments

OOO status to allow conversations that were once assigned to a teammate to be re-assigned, but no new conversations to be assigned.
about 1 year ago in Teammate availability 1 Backlog

Virtru encryption integration

 
almost 3 years ago in New integration requests 0 Backlog

Improvements to Shift scheduling

Rather than only supporting recurring weekly shifts, add calendar shifts so that customers can plan holidays, changes in schedule week over week, etc.
about 3 years ago in Teammate availability 0 Backlog

Drag & drop attachments from Front emails on Mac

Currently, it's impossible to drag&drop attachments from Front to external applications (such as Google Chrome, Drive etc.) on Mac. It is possible on PC but not on Mac. This is a huge productivity killer and therefore will make a very big impa...
6 months ago in Attachments 0 Backlog

Embedded hyperlinks for chatbot messages

Currently it's not possible to include an embedded hyperlink in a chatbot message. Instead, the full URL (e.g., www.google.com) will appear. It would be helpful to be able to insert embedded hyperlinks like this so messages look more professional ...
8 months ago in Chatbots 0 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
8 months ago in Core Product Experience / Tags 1 Backlog

Private comments / notes to self on conversations

Also: notes without a conversation
11 months ago in Comments / @ mentions 1 Backlog

Unread counters for shared inboxes

No description provided
about 1 year ago in Core Product Experience 0 Backlog

Allow Workspace admins to create and manage teammate Groups

Allow users other than company admins to create, edit and delete teammate Groups, including the ability to add teammates to Groups. This could be a permission granted to users, or a company-wide setting that allows Workspace to manage teammate Gro...
over 1 year ago in Teammate Groups 2 Backlog

LinkedIn messages channel

No description provided
almost 2 years ago in New integration requests 0 Backlog