All ideas

Showing 1751

Loops in rules to process multiple items in a list

Ability to set a looping logic for rules to process multiple items in a list. E.g. split an array to send an app request for each item in the array.

4 months ago in Workflows 0 Backlog

1 VOTE

(Front desktop) Pull search results into a new window

On the macOS desktop app, I can double-click an email chain in my inbox to pop it out into its own window. I'd like to be able to do this with search results. Sometimes I search but am still sorting through the results when I need to go back to th...

4 months ago in Core Product Experience / Search 0 Backlog

1 VOTE

Set default Knowledge base for p4

Currenty when a user opens the p4 KB side bar it shows the first knowlege base aviable. Users manually have to select which one they are viewing.

4 months ago in Knowledge Base 0

3 VOTE

SSO for Gated Knowledge Base

Customer wants to utilize Gated KB for internal employees that are not Front users. SSO makes this much easier to maintain.

4 months ago in Knowledge Base 0

3 VOTE

Dedicated "Merge conversations" permission

Ability to restrict "merge conversations"

5 months ago in Conversation/inbox permissions / Permissions 0 Backlog

2 VOTE

Update Twilio SMS Channel Credentials in App

Currently it's not possible for team's to update their Account SID or Auth Token within the channel settings of their Twilio SMS channel. To update their credentials they have to reach out to the Support team which can take some time for a respons...

5 months ago in Default channel management 0 Backlog

3 VOTE

Proactive QA (AI Seatbelt)

Using AI to determine if messages agents are drafting to send violate key quality assurance metrics, create confusion, or otherwise may result in a low customer satisfaction for that conversation (DSAT). Simple things like tone, grammar/ spelling ...

5 months ago in AI / AI angel (QA before sending) / AI insights / Composer / Manage conversation content 1 Backlog

1 VOTE

Auto QA

With the power of AI run Customer Support Agent quality assurance on every conversation within Front and get Score Cards and additional reporting on Agent performance on the QA qualitative metrics you care about. This Product will be an Add-On on ...

5 months ago in Admin audit trail / AI / AI insights / AI tracking / Insights / Team performance analytics 0 Planned

3 VOTE

Support STP files in chat

No description provided

5 months ago in Live Chat 0 Will not do

2 VOTE

unsubscribe a user from a conversation rule action

Directly unsubscribe a user from a conversation via rules (for example unsubscribe the teammate that assign the conversation to another teammate) at this time.

5 months ago in Workflows 1 Backlog

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