Make sure customer data is not being stored indefinitely and unnecessarily by automatically hard-deleting conversations that have been in the trash for 7 days. This is already possible today, but only by activating the data retention policy featur...
Limit who can add, edit and delete contacts and accounts. This could also include limitations on freely browsing through contact data in the contact manager, although, we cannot restrict the ability to view contact data entirely.
Would it be possible to add a feature for Snoozing? Ideally it would be great to automatically add the same date that you last snoozed an item to the list. For example, if I have a follow up call on a certain day, I like to snooze prior emails to ...
Chatbot does not recognize line breaks upon receipt
Front's chatbot does not recognize line breaks. This means that requests group into large blocks of text that can be difficult to decipher - and lead to errors. It also differs from how the customer intended to submit their request (since line bre...
Add option to display subject line in drafts automatically
Sometimes we need to amend the subject line and it would be helpful to be able to choose to see it automatically in drafts rather than having to manually open it each time.
Ability to verify chat visitor identity using fields besides email
Currently the Chat SDK allows you to verify chat visitor identity using email only. This would allow you to verify chat visitor identity using other fields like phone number or user ID.