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Telegram - mobile number integration

Being able to use a mobile number that's linked to an existing Telegram account would be a more seamless connection experience for Front users. From the customers' perspective, this would also be an ideal solution since they would not have to chan...
6 months ago in Existing integrations 0 Backlog

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!
6 months ago in Core Product Experience 0 Backlog

Create invite based on conversation recipients/participants

No description provided
almost 3 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

[customize] AI suggested replies to include knowledge base source link in the draft

Insert the source of the suggested replies in the draft so agents can send it as part of the reply and help the end-user self-serve. Today, the link is present in the outline but not in the reply. This makes it harder to insert after clicking sugg...
about 2 months ago in AI / AI suggested replies (auto draft) 0 Backlog

Outbound Chat Capability

Ability to send outbound chats with either an automated message or manual ones when customers are on certain pages of the website or complete certain actions
over 1 year ago in Live Chat 2 Backlog

View Contacts on Mobile App

No description provided
8 months ago in Contacts / Mobile 1 Backlog

Dedicated "View edit" permissions

Have permissions specific to create/edit/delete Views.
10 months ago in Admin Experience / Resource management permissions 0 Backlog

Dynamic Objects - Send custom headers

I'm building a Dynamic Object to fetch data from an API. The API returns XML data by default, but will return JSON when the API request contains an Accept: application/json header. Can you introduce the ability for me to send custom request header...
10 months ago in Dynamic objects 0 Backlog

Add trash option to conversation hover actions in personal inboxes

add trash as a hover action on conversation cells within individuals' personal inboxes
about 1 year ago in Core Product Experience 1 Backlog

Drag & drop images as attachments instead of inline with message

No description provided
almost 2 years ago in Attachments 0 Backlog