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22
VOTE
The ability to collapse subtags under the parent tag on the mobile app
It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
0
Backlog
38
VOTE
19
VOTE
Improved Assignment Queues Visibility and Management for admins
Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
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Backlog
1
VOTE
Teammate inbox access granted through logic is confusing
The lack of clarity in the "granted through" section can create confusion and unnecessary work. Example scenarios: If a teammate is given access directly through editing an inbox, this isn't correctly reflected when viewing that teammate. If a tea...
0
Backlog
6
VOTE
17
VOTE
8
VOTE
[context] AI answer for chat to support multiple KBs as source of knowledge
Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
0
Backlog
22
VOTE
13
VOTE
2
VOTE