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More granular API / OAuth token scopes

At present, Front API/OAuth tokens have very wide permissions, such as the "Shared Resources" token scope allowing read+write access to all shared resources. To help improve security, it would be great to support more granular scopes such as read/...
3 months ago in Core API / Partner Integrations 0 Backlog

Channel setting: reply-to header

Allow to set a value to the reply-to email header when creating a new email - at least when we create that email through api : https://www.getresponse.com/help/reply-to-field.html
3 months ago in Admin Experience / Core API 0 Backlog

Macros available in Front mobile app

This would be great for teams who are on the go and need an easy, low-risk, low-click way of kick-starting a workflow/process.
3 months ago in Core Product Experience / Macros 0 Backlog

Permission to create / edit /delete chatbots

I would like to assign a team member to handle chatbots, without being an admin. That way the a communications officers can handle and tweak the chatbot algorithm and function.
3 months ago in Admin Experience / Live Chat 0 Backlog

[accuracy] Similar conversation based on a more specific entity (inquriy, ticket, order, shipment ...)

Situation: The current “similar conversation” feature in Front is based on semantic proximity. This approach can be inefficient, especially when users need to find conversations related to specific entities like a ticket number, order number, ship...
3 months ago in AI / AI similar conversations 0 Backlog

[context] AI answer for chat to support multiple KBs as source of knowledge

Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
3 months ago in AI / AI answer for chat 0 Backlog

Allow auto-installed apps to be disabled

Certain applications (e.g. those with only a channel type) appear "enabled" in the app store and have no way to disable them. This makes it hard to understand what external services have access to Front data. There should be a way to remove these ...
3 months ago in Partner Integrations 0 Backlog

Allow Application Objects to scan email message HTML

Currently when Application Objects use the "Transform URLs into an application object" option, they can only match plan URL content. For example, and AO detecting URLs with https://example.com/user/:id, would match Mathilde's profile, but not Laur...
3 months ago in Dynamic objects 0 Backlog

[context] AI compose with a prompt and message template

Situation: Users need to respond quickly to messages, especially when dealing with simple inquiries. While the Suggested Reply feature is useful, it can be difficult to control the exact content or appropriateness of the response, and it doesn’t s...
3 months ago in AI / AI compose 0 Backlog

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...
3 months ago in AI / AI similar conversations / Workflows 1 Backlog