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HubSpot tickets integration

Front integrated with Hubspot Deals, but it would also be great to use with support tickets as well.
11 months ago in Existing integrations 0 Backlog

Restrict conversation actions for a specific inbox i.e. View-only inbox access

Today, teammates can be given different sets of conversation permissions (e.g. ability to send a reply) between different Workspaces. However, creating a dedicated Workspace just for this purpose can be over-the-top and have undesired side effects...
over 3 years ago in Conversation/inbox permissions 1 Backlog

Add 'Draft Created' as a Trigger for Rules

When a large customer is using the API with a singular custom channel to create drafts in batches, there is a manual triage component in terms of routing the Draft to the correct place. If Front could look at the content on the draft and take acti...
over 1 year ago in Rule trigger 0 Backlog

Edit conversation subject activity logs

Today, users can edit conversation subjects. However, the action is not logged in the activity thread. Admins need to track every action. Editing the subject of the conversation cannot be tracked (unlike most of the other actions)
11 months ago in Collaborate - work together seamlessly / P3 display 0 Backlog

Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.
about 1 year ago in Assigning / Core Product Experience 0 Backlog

Basic support for writing code in composer

No description provided
almost 2 years ago in Composer 1 Backlog

Bring Slack reactions over to Front messages

Would be great to see Slack reactions in Front, since so many people use reactions to acknowledge messages, and even to mark things as done, or something similar. If possible, allow for reactions in Front, as well, that can be shown in Slack.
about 1 year ago in Developer Platform 0 Backlog

Add more triggers to require tags rules

Require tag rules currently apply to move and archive actions. It could be useful to offer other options: reply, comment, etc.
over 2 years ago in Rule library 2 Backlog

Sync Leads from Salesforce to Contacts

Leads are objects in Salesforce that are similar to Contacts - there are fields like phone number. In Salesforce, you can convert a Lead to a Contact or Account, but Front only syncs Contacts and Accounts from SFDC at the moment
11 months ago in Existing integrations 0 Backlog

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
7 months ago in New integration requests 0 Backlog