All ideas

Showing 1587

1 VOTE

[language] Summarise conversations in a specific language

The ability to always summarise a conversation in a specific language not just the language the conversation is in.

4 months ago in AI / AI language / AI settings / AI summary 0 Backlog

2 VOTE

Allow for an editable, clickable button that links to a URL. "click me"

This would be useful when sending emails to customer attempting to drive them to a specific page/landing page.

8 months ago in Composer 0 Backlog

3 VOTE

SEO support for knowledge base

Please comment what sorts of search engine optimization support you are interested in when voting.

11 months ago in Knowledge Base 0 Backlog

3 VOTE

Hubspot / Salesforce CRM Sync to update lists

Ability to have contact/accounts lists updated just like custom fields from the CRM Syncs (Salesforce, Hubspot etc)

11 months ago in Contacts / Existing integrations 0 Backlog

2 VOTE

Allow multiple periods of business hours in a single day

It would be great to be able to split business hours between morning and afternoon times to ensure SLAs and response times don't get impacted by team unavailability during lunch

8 months ago in Admin Experience 0 Backlog

12 VOTE

Enable notifications for discussions

Enable pop up notifications for discussions (Not just conversations with emails and comments)

over 3 years ago in Notifications 1 Backlog

2 VOTE

Sentry Integration

Sentry is a bug tracker, but also has a "User Feedback" feature, which is a perfect fit to pipe to a Front inbox.

8 months ago in New integration requests 0 Backlog

2 VOTE

Give access to calendar functionnality to teams not using Gmail / Office365

Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...

8 months ago in Schedule - manage your calendar 0 Backlog

4 VOTE

Assignment of Merged Conversations

When 2 conversations assigned to 2 different people are merged or smart merged to give the option of who to assign it to, instead assigning based who is first alphabetically.

over 1 year ago in Assigning / Core Product Experience 0 Backlog

6 VOTE

Ability to toggle date format for snooze to non-US

To be able to set it to dd-mm-yy or mm-dd-yy

almost 2 years ago in Snooze 1 Backlog

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