Remove Participants as an option for the Move Action in rules
We currently have options when moving conversations with a rule for Restricting participants or Keeping them. Having the option to "remove all participants" from a conversation would allow for a conversation to be moved to another inbox "fresh", a...
Banner image on knowledge base is part of the KB branding. On every image tested, we struggled with the responsive to get what's important in the image. On attached files, you can have a look on the behavior
Do not override customer contact details with pre-live chat form entries
We ask to collect info in the pre livechat form (e.g. email + a reference using a custom field) but if the customer types this in wrong or doesn't enter anything this information will be edited / deleted from the contact information. We need this ...
Context Links should contain conversation attributes
Context links are great and we use the time. It would be fantastic if they could be used to transport information from front into the linked system, most critically conversationID or messageID. This could happen via an amended query string or via ...
Let users of an inbox be able to see what other users have access to this inbox.
Users of a shared inbox need to know who they share the inbox with. It is indispensible for cooperation and communication that users of shared inboxes know who else has the information they have. Most of the users are not administrators. Administr...
We would like to be able to customize the content of the calendar invite email. It is currently too "bulky" and forces us to use Google Calendar externally.
Give access to calendar functionnality to teams not using Gmail / Office365
Our team has now fully shifted to Front for dealing with email and other contact channel, as well for individual emails than for shared email. Our emails are connected through the forwarding (SMTP) method, we don’t have Office365 or Google Workspa...
Keyboard shortcut: use keyboard arrows to move from P2 to P3 to scroll down P3
Keyboard users scrolling down P2 using the down arrow would like to move to P3 using the right arrow to then use the down arrow to view whole email if too long to fit to view