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19
VOTE
Load balancing checking rule conditions again before assigning
Load balancing rule conditions are checked when a conversation *enters* the queue, but not when Front tries to assign. Ex: - Rule says "when inbound, if in inbox A, then assign load balance" - Conversation comes in inbox A, no teammate capacity, g...
1
Planned
11
VOTE
8
VOTE
10
VOTE
Ability to change font when using mobile app.
Everyone using this app would benefit from the ability to change fonts when working on mobile. It goes without saying the value this would add as many prefer to maintain their own styles without deviating should they be working away from the offic...
1
Backlog
13
VOTE
Assign uploaded "emoji" icon to a tag in the inbox
When a user assigns an icon to a tag in the inbox, it pulls from the "emoji" gallery. Front currently allows a user to upload custom "emojis," but apparently does not have capability for those uploaded images (emojis) to be assigned to a tag even ...
3
Backlog
20
VOTE
12
VOTE
12
VOTE
Keyboard shortcut: collapse conversations
I'd love a keyboard shortcut to collapse conversations. (And/or a button that's not hidden instead of dropdown list.) Also, and I know this is SUPER granular, the ability to specify that it keeps the final email open (instead of collapsing ALL ema...
0
Backlog
8
VOTE
Hubspot Tracking & Logging of emails (like Gmail)
In Gmail, the integration allows the sender to not only log the email in Hubspot with one click, but it also tracks activity of the recipient like when they've read it, when they've clicked into the email, and when they've responded . With this tr...
0
Backlog
10
VOTE