All ideas

Allow for usage of AI Translate functionality (message is received, language is auto-detected and user is able to translate message into language of their choice) in channels beyond email. Specifically, Chat, Portal, WhatsApp, SMS, Slack, and Cust...

We have heavily adopted rule set type of rules. We use them to tag by keyword and assign by keyword primarily. We have been reaching the 500 limit and are creating new rule copies to cover more values. It would be great if we can see which values ...

Many KB articles and conversations contain images and other file types with critical content. We'd like to have them used as important context for resolution and be added to the draft.

Please consider adding a native To-do function based on David Allen's Getting Things Done workflow. The integrations in Front do not allow for prioritizing today, and we resort to going to Asana or ToDoist directly, which is not convenient.

Currently in Outlook, I have the ability to highlight non-contiguous text, copy those items, and paste into an outside application.

The ability to pin an email at the top of an inbox, similar to how you can "pin" an @mention comment. We have an employee working around this and snoozing an important email for a couple of minutes, so it appears at the top of his inbox. This can ...

Custom fields are currently limited to just 50. We would like to increase this to store additional customer data to trigger workflows and surface relevant context to our team

Currently, choosing Gmail threading will thread messages according to Gmail's logic in addition to regular threading

Unfortunately, there isn't currently a way to merge conversations when one is started as a form submission, and the other was started via email. The conversations have different "types" and are not compatible for merge, and we'd like to be able ...

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