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Multi-value Custom Fields for External ID Arrays

Currently, Front's custom fields only support single string values, which creates a significant limitation when managing conversations that need to reference multiple external identifiers. Our system frequently handles conversations that relate to...
about 1 month ago in Custom fields 0 Backlog

[language] AI summarize in a specific languages

Be able to specify the language of the Summary.
over 2 years ago in AI / AI language / AI summary 0 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
over 1 year ago in Voice 0 Backlog

Email Deliverability Analytics and Monitoring

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...
3 months ago in New metrics 0 Backlog

Audit trail show when email printed

We have a team that prints out orders we recive from our customers and it would be very helpfull to add into fronts audit trail showing when something was actually printed to catch mistakes. This would be attachments or bodies of an email.
3 months ago in Admin Experience 0 Backlog

[language] More language support for AI Compose translate and AI message translate

We want more language support for the translate action in AI compose and the AI message translation feature. Languages like: Norwegian Hungarian Czech Latvian Lithuanian
8 months ago in AI / AI compose / AI language / AI message translation 4 Backlog

have a take it button to assign in 1 click

Have the possibility to assign yourself on a conversation with one click
5 months ago in Core Product Experience 0 Backlog

Allow drafts to be tagged

The ability to tag drafts would be useful so that the user is allowed to "sit" on an email for a while, and not forget to tag it after sending. Currently, the only way to apply a tag to a draft is to schedule it for sending later, and then cancel ...
over 2 years ago in Shared drafts 1 Backlog

Allow backup managers to get rule-based notifications

As a manager who goes out-of-office occasionally, I want an easier way to make it so that I can have Reply Time goal notifications – such as when we are almost at a breach – route to my backup manager who will cover for me. This would mean I would...
about 2 months ago in Rule actions 0 Backlog

[context] AI Answer to leverage Front Conversation History

Copilot leverages similar conversations to suggest a reply. The request is to do something similar for AI Answer
over 1 year ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog