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Bump Personal Emails

Bump settings only apply in shared inboxes. I think this should be available for personal inboxes especially on outbound replies.
6 days ago in  0 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
2 months ago in Customer Portal  / Knowledge Base 0 Backlog
113 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
almost 2 years ago in Admin Experience / Custom fields / Workflows 1 Backlog
151 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog

Time Zones in Calendar Entries

In other calendars we can specify the time zone for a meeting.
14 days ago in Core Product Experience / Schedule - manage your calendar 0 Backlog

Admin-Only Visibility for Rules/Tags

The ability for top-level admins to set up rules or apply tags for oversight or alerting purposes without those actions being visible to the wider team. For example, if we want to alert a manager to review something via a rule, but we don't want t...
3 months ago in Increase granularity of admin permissions 0 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
about 2 months ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog

Ability to create tasks via API and Rules

The new tasking system is not easy to use - it takes multiple clicks to make a task. Allow auto creation via API or Front rules
7 days ago in Core API / Workflows 0 Backlog

Multi-line application objects

Right now you can only create a pattern in an Application Object that matches onto a single line of text. Once that text goes onto the next line it doesn't work. For a use case like a trip reservations or logistics trip: Leg 1 LAX - SFO Leg 2 SFO ...
7 days ago in Developer Platform 0 Backlog

Customize Send and Send & Archive shortcuts

ALLOW option to choose CTRL+ENTER to act as REGULAR SEND (instead of CTRL+SHIFT+ENTER) CTRL+SHIFT+ENTER is very annoying, as much as messages being archived. CTRL+ENTER should act as a regular message send.
8 days ago in Keyboard shortcuts 0 Backlog