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Allow scheduling links to show meetings more than 2 months in advance

No description provided
about 3 years ago in Scheduling Links 0 Backlog

Ability to Print Discussions (or export/download them)

Suggestion to be able to download or print discussions, both individually and mass export
almost 4 years ago in Desktop 1 Backlog

Inbox experience: view pending time-delayed rules in conversation activities

Being able to see triggered (but not yet run) rules inline with actions would be great so we can know (at a glance) if something may happen to a ticket, both for just general knowledge sake, but also debugging purposes. Even better if there was a ...
4 months ago in P3 display / Time-based options 0 Backlog

Google Drive — support picking files from shared team drive

No description provided
over 4 years ago in Existing integrations 0 Backlog

Play and send audio messages directly within the chat interface

When our customers send audio messages, they are received as downloadable files, rather than allowing us the option to play them directly within the chat interface, as is standard in WhatsApp. Also, the file opens in a new tab rather than staying ...
over 1 year ago in Live Chat / WhatsApp 1 Backlog

Create linked conversations to an existing conversation using the public API

The ability to create a linked conversation via the API and attach it to an existing conversation
almost 2 years ago in  0 Backlog

Rule condition: if recipient is in Bcc field

Most of the time we're bcc'd by a customer, it is spam or a phishing attempt. I wish front could alert us natively via an obvious tag in the app (vs requiring us to create rules for hundreds of inboxes). Thanks!
4 months ago in Rule conditions / Tags 0 Backlog

Ability to hide fields when creating or updating a module in Zoho

In the Zoho plugin, you can edit what fields are visible when viewing modules like a contact or lead. However, there is no way to hide certain fields from appearing the create or edit UIs. This would be useful since many of those fields are option...
11 months ago in Developer Platform / Existing integrations / Partner Integrations 0 Backlog

Select multiple parts of an email

Possibility to mark out multiple parts of message by holding down CTRL
over 2 years ago in Composer 4 Backlog

Ability to set "Session Idle Timeout" at Team and Individual User level

Currently the "Session idle timeout" function can only be applied at a company level; we have different employees with different roles and different times they should/shouldn't be getting assigned emails (i.e. some all the time, some should stop b...
over 2 years ago in Core Product Experience / Other (CPX) 1 Backlog