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Have a horizontal scroll bar/slider on the message view at all times

No description provided
over 2 years ago in Core Product Experience 0 Backlog

Only company admins can increase license count

Admins need to grant Workspace admins permission to edit teammate settings, manage access and invite new teammates to Front, so that their team can work autonomously. However, giving them this permission also grants them the ability to add new lic...
about 4 years ago in Increase granularity of admin permissions 0 Backlog

Bulk Edit Tags

"In order to ensure that all tags are shown on conversation list, we do not have any way to bulk edit the tags. The tags were all created before we realized we needed to ensure the toggle was selected, so we had to go into all 100+ tags one-by-one...
3 months ago in Admin Experience / Tags 0 Backlog

Show a more comprehensive list of activity history in private inboxes

https://help.front.com/t/m1hk76d/understanding-activity-history Upon testing, it looks like we will only show info for snoozes in the activity history for conversations in a private inbox. FR to have the option of showing all activity history (the...
over 2 years ago in Core Product Experience / P3 display 1 Backlog

Front Chat availability indicators for volume and wait time

Ability to give chat visitors indication around when they will get a response (e.g., wait time, queue position, high-volume moments, etc.)
over 4 years ago in Live Chat 1 Backlog

Provide option to "Keep participants" when a conversation is moved to a new inbox manually

Currently, companies have the option to create a rule in Front that moves a conversation to a new inbox and keep the current participants on the conversation, even when those participants do not have access to the inbox in question. When a convers...

Conversation custom fields in Views

Add conversation custom fields as a filter in saved views. Today we have only 2 view filters (assignee and tags).
over 1 year ago in Custom fields / Views 0 Backlog

CSAT: Multiple language support

No description provided
about 4 years ago in CSAT 1 Backlog

Copy only required parts of DNS record for users

It's confusing + bad UX for users to have to follow these specific instructions when copy + pasting DNS settings. Ideally, the "copy" option would be able to grab only the parts of the record that are needed. The current setup adds additional work...
3 months ago in Login and SSO settings 0 Backlog

Granular Permissions for Create/Edit/Archive/Delete

Currently, in the roles permissions section (e.g., the Tags section), there is a single checkbox for "Shared tags - create/edit/archive/delete," which allows users to either perform all actions or none. To improve flexibility and control, it would...
6 months ago in Permissions 0 Backlog