All ideas
Sort by:
Trending
Status:
Showing 2060
20
VOTE
Improved calendar notification for date/time changes
If a calendar invite has been changed, the notification which comes through does not always show the date/time of the meeting, just that the meeting has been changed. I then have to go into my Outlook calendar to check what that notification says.
0
Backlog
11
VOTE
21
VOTE
23
VOTE
27
VOTE
3
VOTE
Front Chat Branch by Agent Availability
Ability to branch chat based on agent visibility to ensure synchronous chat expectations are met - also to direct customers to submit a request via email or collect information but set expectations that all agents are "busy". and/or - ability to s...
0
Backlog
33
VOTE
8
VOTE
[context] AI answer for chat to support multiple KBs as source of knowledge
Situation: Currently, AI Answer for Chat only supports a single knowledge base, limiting its ability to draw from multiple sources of information. In scenarios where knowledge is spread across several external public knowledge bases, users cannot ...
0
Backlog
22
VOTE
The ability to collapse subtags under the parent tag on the mobile app
It would be super helpful if you could collapse all subtags under the parent tag on mobile. If you have a lot of tags it takes a lot of scrolling to be able to get through them all to get to a tag group that's listed closer to the bottom
0
Backlog
19
VOTE
Improved Assignment Queues Visibility and Management for admins
Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
0
Backlog