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The ability to view the live dashboard on mobile application

As an admin, I assign workload based on assigned conversations within the live dashboard. I cannot do this on mobile currently
10 months ago in Live dashboard / Mobile 0 Backlog

Ability to see the 'seen' icon along with the sent time in the automated response email.

Ability to see the 'seen' icon along with the sent time in the automated response email. It will help the support with a more precise answer.
10 months ago in Auto-reply / Email channels 0 Backlog

API to start new chat at anytime

Create an API where we can opt to show the "Start new conversation" button at all times on the modal. Would love to have the start new chat button always appear right above the footer so the user can start a new chat anytime, in an intuitive manne...
over 1 year ago in Front Chat 3 Backlog

Make pasting options available

When pasting, the options for how to paste should be visible as a popup (default, with or without formatting, etc.)
over 2 years ago in Compose - write efficiently with quality 0 Backlog

[Tags] Search for nested tags when searching for a parent tag

Being able to return results from nested tags when searching for a parent tags.
over 2 years ago in Find the result I'm looking for 0 Backlog

Automatically switch signatures based on tags

We think this would be a nice feature: being able to automatically switch signatures based on tags. So, if a conversation has tag A, use signature X. This could even simply work with the existing rules feature. The signatures could be added to the...
over 2 years ago in Core Product Experience 0 Backlog

Conditional signatures to set details based on directory contacts

Can we look at being able to use if-statements in company wide signatures? We currently use Exclaimer which allows us to set picture and detail information based on various information in the Azure directory. The logos and pictures live in Exclaim...
over 2 years ago in Signatures 0 Backlog

Confgure where attachments are uploaded from

When adding an attachment, I always have to choose between 'computer' and 'google drive'. I never use Google Drive. It would be nice to be able to configure this. I bet some teams would also love to see Dropbox as an option here. Not me though, I ...
over 1 year ago in Attachments 0 Backlog

Remove tags limit to allow for more than 500 personal tags

No description provided
over 2 years ago in Core Product Experience 0 Backlog

Facebook channel — support for deleting/hiding comments, liking comments, and sending private messages to comment authors

No description provided
over 2 years ago in Developer Platform 0 Backlog