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145 VOTE

Support sending and receiving S/MIME encrypted emails

Summary We have the need to be able to send and receive client documents and need encryption on those emails More background from customer We work alot with the government, and other proprietary companies who will always send their emails encrypte...
over 1 year ago in Email channels 5 Backlog

Views by Account

As a user, I need the ability to create a view by account (or domain) so I can view all comms with a certain customer in one place - and save that view (running the same search over an over again is not sufficient)
5 days ago in Admin Experience / Views 0 Backlog

Analytics metrics for connectors

No description provided
5 days ago in Insights 0 Backlog
282 VOTE

Microsoft Teams integration

Send and receive messages to/from Microsoft Teams directly inside Front.
almost 4 years ago in New integration requests 26 Backlog
168 VOTE

Internal/External Out of Office

Hello Can we extend the vacation responder so you can set one responder for internal and another for external. We often need to provide different responses to the inside and outside of the organisation.
over 2 years ago in Vacation responders 2 Backlog

Search & Filter Tickets on Customer Portal

Give an end user accessing their portal the ability to search and filter through historic tickets that show on the portal.
2 months ago in Customer Portal  / Knowledge Base 0 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
about 2 months ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog

Group "time spent in" metrics by teammate

No description provided
7 days ago in Insights 0 Backlog
110 VOTE

Assign Due Dates to Conversations

It would be great if a teammate could assign a Due Date for when a reply needs to go out for a specific conversation. We could tie in the Due Date with existing SLA rules, or issues notifications if the Due Date passes without a response from the ...
almost 2 years ago in Admin Experience / Custom fields / Workflows 1 Backlog
151 VOTE

Create a discussion with a teammate Group

Today, to start a discussion with a group of people, you need to type out each of their names to add them as participants. This can be cumbersome when the intention is to start a discussion with a large group of people. A possible solution custome...
over 2 years ago in Teammate Groups 5 Backlog