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Bandwidth integration

https://www.bandwidth.com/
over 2 years ago in New integration requests 0 Backlog

2nd Variable Fallback in Message Templates

In message templates, when using a dynamic variable I can create a fallback variable or text. I would like to have two fallback options, one being another variable, and a second fallback being text.
over 2 years ago in Message templates 0 Backlog

Auto Redact Credit Card Information

Customers sometimes send in their complete credit card number, putting themselves and our company at risk for fraud. I have worked with other platforms that auto redact this information prior to the email getting into the inbox.
over 1 year ago in Core Product Experience 0 Backlog

Undo for teammates

When I send an email, I have the option to "undo send" for a short time after sending. I'd like to be able to do this for emails my teammates send as well. For example, if I see that my teammate just sent an email with a typo, I'd like to be able ...
10 months ago in Compose - write efficiently with quality 1 Backlog

Microsoft InTune integration

No description provided
about 4 years ago in Client Platform 0 Backlog

Email notifications from chat conversations.

Under the “End of path” options, it would be great to have the option to have users be notified by email when we reply in the chat conversation so they know to come back to it. We find that users rarely respond to the chat conversations after a ce...
10 months ago in Chatbots 0 Backlog

Labels for phone numbers and field to enter extension

Need ability to label phone numbers. Ex. "main", "direct"... Also need ability to enter in phone extensions.
over 2 years ago in Contacts 0 Backlog

Totango integration

No description provided
over 3 years ago in New integration requests 0 Backlog

Return search suggestion matching exactly query when quotation "" are used

Typing "fee" in the search bar should return only or at least at the top, suggestions for "fee" and not more like "feedback". Should be the case for tags at least.
over 1 year ago in Suggestions 0 Backlog

Ability to recover deleted KB Articles

Customers can spend a lot of time putting together KB articles. Deletions can always happen by accident and right now we do not offer a method for easy recovery. It would be nice if customers had a grace period where they could reverse any deletio...
over 1 year ago in Knowledge Base 0 Backlog