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Ask where to save each file before downloading

Hi, I think it would be nice to have the option to be asked where each file will be saved before downloading, like google chrome does.
over 2 years ago in Other (CPX) 0 Backlog

Differentiate Trash and Spam statuses when using API (both are "deleted")

Trash emails are email that us (humans) deleted, but the Spam emails are emails that were deleted automatically in Gmail (in our case) and, when brought to Front, were automatically moved to Spam. However that spam classification does not always w...
over 2 years ago in Developer Platform 0 Backlog

Duplicate existing Dynamic Object

I have an existing Dynamic Object that I want to duplicate because I want to create many DO with similar configuration with small differences between them. That would be nice to have.
over 1 year ago in Dynamic objects 0 Backlog

Drafts API: Drop requirement for supplying channel_id

Right now Front requires a channel_id to be supplied on calls to Create Draft endpoints - this is not required on send reply endpoints. Could we have the API select a default channel when the channel_id param is not supplied?
over 2 years ago in Core API 0 Backlog

Add Tags as a new field in the composer (i.e. To, CC, BCC, Subject, Tags)

Could you please move the Tags in the message composer UI to facilitate the use of TAB to add tags? Meaning that after entering the "To" field into the composer field, you'd be able to TAB to the tags and more easily add a tag to an email.
over 2 years ago in Composer 0 Backlog

Individual rules applying to shared conversations

No description provided
almost 4 years ago in Other (workflows) 0 Backlog

"Share" button that deep links to certain parts of the app (i.e. a link to a rule) from the desktop app

This would allow users to share specific rules, views, pages, inboxes, they are viewing with teammates. Currently not possible in the Desktop app.
over 2 years ago in Core Product Experience 1 Backlog

Improve the analytics available to agents ("Me" workspace)

No description provided
10 months ago in Insights 0 Backlog

Embed Vidyard video links in KB articles

Support for embedded Vidyard videos (alongside YouTube, Vimeo, and Loom) is important as this is a tool the whole company uses. Since Intercom supports embedding Vidyard videos, the Front KB importer failed to retain these videos embedded in artic...
over 1 year ago in Knowledge Base 0 Backlog

Turn off and on the "last time edited" from Knowledge Base

It would help in order to use the Knowledge Base as a FAQ page and show clients only the information, not when it was changed or added.
over 1 year ago in Knowledge Base 0 Backlog