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Email Deliverability Analytics and Monitoring

Front needs comprehensive email deliverability monitoring to help teams maintain good sender reputation and ensure customer communications reach their intended recipients. Currently, there's no visibility into whether emails are being delivered, b...
about 1 month ago in Insights 0 Backlog

Setting to always display email address in emails

To make it easier to identify phishing attempts, it'd be useful to configure Front to always display the email address. This makes it less likely a user is caught in a phishing scam.
3 months ago in Compliance & security / P3 display / Settings / Settings (User Mgmt & Compliance) 0 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 2 years ago in Core Product Experience 3 Backlog

Audit trail show when email printed

We have a team that prints out orders we recive from our customers and it would be very helpfull to add into fronts audit trail showing when something was actually printed to catch mistakes. This would be attachments or bodies of an email.
about 1 month ago in Admin Experience 0 Backlog

Add analytics metrics in the conversation API

Many customers ask for the full conversation in an analytics export. This is not possible as conversations can be very long, and the infrastructure cannot handle it. However, we could think about adding conversation-level metrics in the Get conver...
about 1 month ago in Exports and API 0 Backlog

Add Tags to Sidebar by default

When creating a new subtag in the sidebar by clicking the three dot drop down, the default is to not have "show in sidebar" checked. It would make more sense to default to checking this box. It's very easy to remove a tag sitting on the sidebar, b...
over 2 years ago in P1 navigation - left pane / Tags 2 Backlog

Clear definition for Chat Section and Internal Comment

I wanted to share a usability concern regarding the layout of the Chat and Internal Comment boxes. Currently, the two fields are very similar in both appearance and placement, which increases the risk of accidentally sending internal comments to t...
about 1 month ago in Core Product Experience / Front Chat 0 Backlog
101 VOTE

Allow a conversation to remain assigned if moved to a different team inbox

When moving a conversation to a new team inbox, it is currently unassigned, even if the assignee is part of that team inbox. This is not ideal in situations where either it just needs to be moved, but not reassigned to another person, or more spec...
over 2 years ago in Core Product Experience 7 Backlog

Multiple tabs for desktop app

This would be especially useful for creating rules. To create rules you have to grab info from messages (subject, sender info etc) and without the ability to create tabs, you have to constantly go back and forth which can be tedius.
over 1 year ago in Native features 1 Backlog

Allow companies to set & enforce email signatures company wide and restrict the editing of email signatures.

Companies want to standardize their email signatures from a branding perspective. We want all users to have the same font and color scheme and to use only the company approved phone numbers [by team] and to have the proper email and website links.
over 2 years ago in Admin Experience / Signature management 2 Planned