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Account based reports

From a sales point of view, it would be really useful to get a list of all the accounts that opened a conversations in a certain period of time.We understand we can use the 'account filter' on every report, but this doesn't allow us to get the lis...
9 months ago in Contacts / Insights 1 Already available

Add mailbox setting option to order the conversations/emails above the thread w/preview pane below

This is request is to be able to customize mailbox layout similar to GMail, MS Outlook, YahooMail, or other email clients to have message preview reading pane on the bottom rather than to the right of message list.
over 1 year ago in Other (CPX) 1 Backlog

Microsoft Copilot integration

https://www.microsoft.com/en-us/microsoft-365/business/copilot-for-microsoft-365
over 1 year ago in New integration requests 0 Backlog

Instagram channel — support for creating new outbound conversations

Today, you can only reply to inbound Instagram DMs, you can't initiate outbounds.
over 2 years ago in Existing integrations 1 Backlog

API - improve channel fetching (pagination and search)

Paginate GET /channels results, and enable filtering by type
over 2 years ago in Core API 0 Backlog

Improve the visibility of the names of Analytics views when multiple are pinned

No description provided
over 2 years ago in Insights 0 Backlog

Bulk Update Inbox Name

Give users the ability to bulk import and update inbox names
over 1 year ago in Bulk updates 0 Backlog

Search for currency

Description: Not able to search for `$300.00` because we consider `$300.00` as `300.00` it's a single term. Searching for `300.00` works. Request: support monetary symbol and number format for currency We are trying to search with 1,282.15Proper f...
about 3 years ago in Matching 0 Backlog

Undo for teammates

When I send an email, I have the option to "undo send" for a short time after sending. I'd like to be able to do this for emails my teammates send as well. For example, if I see that my teammate just sent an email with a typo, I'd like to be able ...
9 months ago in Compose - write efficiently with quality 1 Backlog

Dynamic Objects: "Only identify text patterns in messages" Option

Include option to:"Only identify text patterns in messages" Reduces spam in comments when users do not need the context every time the ID is mentioned.
over 1 year ago in Dynamic objects 0 Backlog