Skip to Main Content
ADD A NEW IDEA

All ideas

Showing 2086

OAuth at a per-user basis

Currently, OAuth access to Front is granted at a company level (and only accessible for company admins). While this is useful for connecting the whole account to an external service, sometimes we want to grant OAuth at a per-teammate level. Use ca...
about 1 month ago in Developer Platform / Partner Integrations 0

Salesforce plugin note improvements

The Front / Salesforce integration has a "note" section, but it only updates the deprecate "notes and attachments" section in Salesforce. Notes are now a standalone feature, so using the deprecated version means we end up having to duplicate notes...
5 months ago in Existing integrations 1 Backlog

Language support: German

Ability to use Front in German
over 2 years ago in Client Platform 3 Backlog

Add security events to Audit logs

Include security-focused events on audit logs. These could include: user logins/logouts, add IP addresses to all events, MFA success/failure
6 months ago in Admin audit trail / Compliance & security 0 Backlog

Rules for Discussions

Adding the ability to apply rules to Discussions in the same way rules can be applied to messages in inboxes. A new trigger for "discussion is added" or something along those lines so we can auto-tag/assign/archive discussions following the same w...
over 2 years ago in Workflows 1 Already available

Contact Whitelisting

It should be possible for a company admin to create a company wide contact whitelist so teammates cannot accidently mark important contacts as spammers.
4 months ago in Contacts 1 Backlog

[granularity] AI summary at the contact and account levels

See a summary of conversations with a specific contact See a summary of conversations with a specific customer/account review all email correspondence with the client account list all references to the word 'transfer pricing' with date, subject he...
about 1 year ago in AI / AI insights / AI summary 0 Backlog

Get the time left before SLA Warning or breach displayed based on business hours

Hi, I would like to have the time left before warning or breach displayed based on business hours of our teammates. For example, if a message was received 5.04 pm CET - Our business hours 9.00 AM to 5.00 PM CET. Time left is already displayed whil...
about 1 month ago in Core Product Experience / SLA 0 Backlog

Smart QA scores available in exports / API

No description provided
4 months ago in Exports, API and connectors 0 Backlog

Ability to log email to multiple Salesforce contacts at same time

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...
over 1 year ago in Developer Platform / Plugins 0 Backlog