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Option to stop automated responses from updating conversation timestamps

I am looking to request an option to prevent automated responses (such as templates that are sent by a rule after a period of no response) from updating the conversation timestamp so that we can accurately measure how long it has been since a conv...
over 1 year ago in Insights / P3 display 0 Backlog

Single day view in full calendar

Ability to toggle to a single day view in the full Front Calendar view
over 2 years ago in Calendar View 0 Backlog

Secondary time zone

Display secondary time zone in calendar, and world clock.
3 months ago in Schedule - manage your calendar 0 Backlog

Notify admin members when a channel is disconnected

When a user's channel is disconnected, only the user itself gets a notification. When that user is on leave, the only way to realize this is to manually check all inboxes. Notifying the admin members of this issue will help to ensure continuity.
almost 2 years ago in Teammate management 0 Backlog

Display recent documents for easy access when attaching files to an email

Outlook includes a feature in which your "Recent Documents" are easily accessible for attaching without the need for File Explorer to open. Suggestion to have a similar capability in Front for recent attachments.
almost 2 years ago in Attachments / Core Product Experience 0 Backlog

UNATTENDED FORCE OUT OF OFFICE

When a user forgets to sign off, or gets pulled away from their desk for "X" amount of time, the system makes the user "OUT OF OFFICE" and no longer allows ruled assignments. This would benefit us outside of the scheduling function. Often we have ...
10 months ago in Core Product Experience 1 Backlog

Report on individual tags

No description provided
over 2 years ago in Analytics - Breakdown - Tags 0 Backlog

Export rules to CSV

Provide an overview off all rules when doing housekeeping and auditing. This could be a global export and/or per-Workspace.
over 1 year ago in Admin Experience 2 Backlog

Toggled or custom shortcuts

CTRL + ENTER to send trips me up all the time, and I have to fumble to hit undo before the half baked email gets sent. I would like the ability to turn off this lone shortcut, or set a custom one that's much harder to trigger by mistake.
over 1 year ago in Compose - write efficiently with quality / Keyboard shortcuts 2 Backlog

Shopify inbox/chat channel integration

No description provided
over 2 years ago in New integration requests 2 Backlog