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Tango workflows integration for Knowledge Base

Tango makes it insanely easy to create interactive walkthroughs in seconds. Using it to create SOP walkthroughs of daily tasks on the computer to make it easy for anyone to just jump in and easily figure anything out. It already integrates with ot...
12 months ago in Knowledge Base / New integration requests 2 Backlog

Create invite based on conversation recipients/participants

No description provided
about 3 years ago in Cal/scheduling efficiency / Create New Event 0 Backlog

[context] Use an unpublished KB for suggested replies

It is not possible to publish SOPs an external website for confidentiality reasons so it would be nice to have the ability to utilized suggested replies from an internal, unpublished knowledge base
3 months ago in AI suggested replies (auto draft) 2 Will not do

Contact can be added to more than 1 account

It would be amazing if a contact can be added to more than 1 account. We have Property managers who need to be on multiple property accounts but we can only currently have them on 1. This would be helpful so we dont have to double search the conta...
10 months ago in Contact data model 0 Backlog

Use different KBs per chatbot/AI answers depending on customer

Jerry Services has multiple internal KBs depending on what insurance company their customer uses - i.e. Geico, FarmersInsurance, Progressive. This brought up an idea where in the future, can we connect multiple KBs to use for AI answers and depend...
7 months ago in AI / AI answer for chat / Knowledge Base 0 Backlog

Share a signature with a teammate Group

Today, an admin can create a signature and make it available on all individual channels. Could we allow admins to share a signature with a teammate Group? This would make it easier to tailor the signature content to attributes of the teammate, suc...
over 1 year ago in Signature management / Teammate Groups 0 Backlog

Ability to tag a discussion when composing it

Similar to how users can tag an email while composing a new one, users should have the ability to tag a discussion while composing one, especially since you can do it after the fact anyway.
over 1 year ago in Internal discussions 0 Backlog

Keyboard shortcut: change color of text when composing

Shortcut to change font color which runs through the colors using the arrow keys
over 1 year ago in Composer / Core Product Experience / Keyboard shortcuts 0 Backlog

WhatsApp Voice Call

During a product roadmap discussion with Silverbird, Natalia, the head of CX, mentioned that they need a solution that allows account managers to take calls from customers to a WhatsApp business channel. When a caller calls a WhatsApp number, they...
about 1 year ago in WhatsApp 1 Backlog

Data storage location: Australia

No description provided
about 2 months ago in Compliance & security 0 Backlog