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Customise Twilio sender address

We would like the ability to customise the sender field when sending via Twilio. For example, we would like to send out some messages with our Company Name as the sender rather than the phone number. For Twilio this is a matter of setting the From...
over 1 year ago in Twilio 0 Backlog

Reauthentication warning triangle to be visible on mobile app

When our users are travelling and any IT changes initiate a Front reauthentication, there's no warning on the mobile that emails are not being received. It would be good if the same warning triangle that appears on the desktop app/online, is visib...
over 1 year ago in Client Platform / Mobile 0 Backlog

Turn off rules, when vacation is set

Currenly, we have rules to autoreply to emails. When we are on annual leave and our vacation reponser is set, it still sends the 'rules', so they get our usual autoreponser, in addition to the vacation responser.
over 1 year ago in Workflows 1 Backlog

cc or sender rules based on account

As an administrator, I would like to set the following rule: If message received in any inbox AND to OR cc recipients are part of an accountassign message to account owner The reason is we have several vendors and internal notifications that go to...
over 1 year ago in Workflows 0 Backlog

Preview of account name

We are transitioning out of manual tagging each client name and properly using the account contact feature. Some are having a harder time not seeing it so obvious so I would like to pitch that account name can have a preview tag the same way a Jir...
over 1 year ago in Contacts 0 Backlog

Ability to print and have the pop up screen close after it is done printing.

When printing or synergizing emails, there is a pop up screen that comes up. It does not automatically close after the file is printed.
over 1 year ago in Printing 0 Backlog

Shared Inbox Company Rules

Would love to have the ability to generate company rules, such as SLAs, company wide but geared towards specific shared inboxes. The intention is to create uniformity in company based rules as opposed to individual shared inbox rules.
over 1 year ago in Workflows 0 Backlog

Contact Lists Specific to Users

It would be helpful to be able to limit contact lists to only certain teammates. We have contacts will similar names and other departments accidentally send to the wrong address at times.
over 1 year ago in Contacts 0 Backlog

Add Tags as a new field in the composer (i.e. To, CC, BCC, Subject, Tags)

Could you please move the Tags in the message composer UI to facilitate the use of TAB to add tags? Meaning that after entering the "To" field into the composer field, you'd be able to TAB to the tags and more easily add a tag to an email.
over 1 year ago in Composer 0 Backlog

Autotask integration

While in Front, we would like to be able to click a button to have Front search the Autotask system to find the ticket created so we can put time in against the ticket. It would be great if Front actually pulled up the ticket in Front or as a star...
over 1 year ago in New integration requests 0 Backlog