All ideas

Allow customers to control the AI infrastructure deployment that runs their AI features. Examples include OpenAI, Azure, and Bedrock. Zero retention endpoints are used without exception already but these may not be enough to guarantee AI Privacy a...

We decided to give the instructions to the employees to set up their own reports from the analytics page. One suggestion I would have systematically is allowing an admin to set that up on the back-end somehow.

A lot of teams have a workflow where they snooze a conversation and continue to comment on it. It can be frustrating for them to always have to click Snooze again when it was internal comments that broke the snooze rather than a message from the c...

Inbound and outbound messages in Outlook can be set to have high or low importance: https://support.microsoft.com/en-us/office/mark-a-message-as-high-or-low-importance-44be4160-d3d9-4f26-97bd-46359b845ae3?ui=en-us&rs=en-us&ad=us Requesting...

This will allow users to @ mention an entire group/team in a comment to notify all individuals at once.

Views in Front are powerful, but currently the display logic assumes a conversation belongs in only one view at a time. The configuration sits at the Shared Inbox level, rather than being customisable per view. We would like the ability to configu...

Provide the ability to copy rules instead of having to start custom rules from scratch every time and provide the ability to copy rules to other workspaces.

It would be great if we could add National Holiday closures as part of our company business hours.

We have several staff who work Excel reports received via email and those reports are saved afterwards. It would save our team time if they had the ability to right click on attachments and save them as the document type they need, to the location...

Add Box https://www.box.com/resources/knowledge-center as a native front knoweldge source for help centre and front AI