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Assign Front Academy Courses/Paths

Customers want to be able to programmatically assign specific Front Academy courses to users. For example, when a new user is added to Front, they want a series of courses to be assigned to them.
about 1 month ago in Knowledge Base 0

Include tags in message templates

I'd like to be able to add related tags to the message template as well, so that when I use it within an email reply, the tags are automatically added to the reply (based on the template) and I don't have to spend time doing that separately.
almost 2 years ago in Message templates 2 Backlog

Company-wide email templates

The ability to create message templates that are accessible across multiple workspaces, when it's not feasible for all who need access to also have access to the same workspace.
4 months ago in Admin Experience / Core Product Experience / Message templates / Workspaces 1 Backlog

Ability to save progress during Application Object setup

Currently if your Application Object doesn't pass the final test step none of your progress will save as you are not given the option to save progress. This can be really tough for teams that setup complex variables and connections as they have no...
24 days ago in Dynamic objects 0 Planned

[language] Translate selected portion of previous messages

Currently the "Compose with AI" Translate option is only available for the messaging being composed - it would be very helpful if we can also highlight text from earlier conversations and have that translated as well within Front app. Perhaps as a...
25 days ago in AI / AI language 0 Backlog

[language] Add Chinese to AI Translate options

Given Chinese is one of the most commonly used language, it would be highly beneficial to us (and any other companies with a China presence) to also include Chinese as an option under Compose with AI's "Translate" function. Of all the languages av...
25 days ago in AI / AI compose / AI language 0 Backlog

Option to unsubscribe a teammate from an email conversation

Once a conversation is finished, I'd like the option to unsubscribe any teammate who was initially in the conversation. They have no need to see the rest of the emails that go back and forth and may waste time looking at responses that they are a ...
over 1 year ago in Core Product Experience 3 Backlog

Ability to log email to multiple Salesforce contacts at same time

The Front Salesforce plugin is great for logging emails to SFDC on an ad-hoc basis! However, if you have multiple SFDC contacts on an email, you have to log the email to each of their SFDC profiles individually. It would be an amazing time-saver i...
8 months ago in Developer Platform / Plugins 0 Backlog

Tags and message templates - bulk import via CSV

Import tags and message templates via CSV
about 1 year ago in Core Product Experience / Tags 1 Backlog

[KB stale article] Ability to recognize out of date KB articles and set expiration

The ability to set an "Expiration" time on articles, so after that period of time, the admin will get a notification to modify the article
12 months ago in Knowledge Base 0 Planned