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Multi-select dropdown field type for teammate answers in macros

Allow multi-select dropdown prompt type as a teammate answer option in macros, so that teammate can select multiple values in the dropdown.
24 days ago in Macros 0 Backlog

Detect duplicate conversations & route them

Situation: Support teams can encounter multiple customer requests that are duplicates of previously resolved issues, leading to redundant work and decreased efficiency. Request: Implement a feature that automatically detects and flags duplicate cu...
3 months ago in AI / AI similar conversations / Workflows 1 Backlog

Native voice/calls feature

Front being an all in one platform without having to subscribe to a partner solution for calls
6 months ago in Voice 0 Backlog

Forward email as an attachment

Suggestion to be able to forward an email as an attachment in another email
over 1 year ago in Core Product Experience 1 Backlog

[context] Connect an External Knowledge Source to Front to suggest replies by email

Use suggested replies from a third-party KB or knowledge source to auto-draft emails. Same idea as this article, but with third-party KB: https://help.front.com/en/articles/914304#overview
4 months ago in AI / AI suggested replies (auto draft) 0 Backlog

[context] AI features to leverage Front Conversation History

Leverage past email history for AI Answers/AI Suggested Replies. Past email conversations are a good source of knowledge to reduce product / general inquiries because: Doesn't required to be structured in a specific format Compared to a knowledge ...
8 months ago in AI / AI answer for chat / AI knowledge / AI suggested replies (auto draft) / Chatbots 1 Backlog

Ability to preview attachments

Ability to preview attachments in an email without downloading.
almost 2 years ago in Core Product Experience 1 Backlog

Enable Search in long messages opened through the "view entire message" pop up

When I receive a very long email (more than 100k characters), I cannot search in the whole email because P3 only shows 100k characters. While I can click on the "view entire message" to open the whole email in a pop up, Search is not enabled on th...
18 days ago in Search 0

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
4 months ago in Macros 0 Backlog
157 VOTE

Forward calendar invites and allow users to accept forwarded invites

No description provided
almost 4 years ago in Attendee management 1 Backlog