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Status Backlog
Categories AI Knowledge Base
Created by Guest
Created on Sep 19, 2023

Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

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2 MERGED

AI Knowledge Base Article Recommendations

Merged
AI suggests KB articles to agents (internal SOP use case)
about 2 months ago in Knowledge Base 0 Backlog