Show suggested articles in email composer when responding to customers

I would also like to add my support for this idea.

We have internal documentation and customer-facing guidance currently stored in SharePoint, and I would like to bring that content directly into Front’s Knowledge Base. Since our users already communicate with customers inside Front, it would be very helpful for them to have the relevant internal resources available right inside the email composer.

Ideally, Front should suggest relevant Knowledge Base articles while replying to a customer, based on the email content, keywords, AI matching, or rules. The user could then quickly review and insert the right article or link into the reply.

This would help our team respond faster, stay consistent, and make better use of the documentation we already have.