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Status Launched
Categories AI AI suggested replies (auto draft) Knowledge Base
Created by Guest
Created on Sep 19, 2023

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Show suggested articles in email composer when responding to customers

Receiving suggestions for KB articles to include in an email reply email in the Front composer (based on keywords, AI, etc.)

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AI Knowledge Base Article Recommendations

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AI suggests KB articles to agents (internal SOP use case)
about 1 year ago in Knowledge Base 0 Launched