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PRD-I-5182
PRD-I-5557
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Status
Launched
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Categories
Knowledge Base
Created by
Guest
Created on
Oct 11, 2023
RELATED IDEAS
Knowledge Base API - CRUD for internal & external KBs
Use AI to generate Knowledge Base (KB) materials like FAQ or new articles
Ability for end-users to add suggestions for KB articles
AI composer functionality for drafting KB articles
In-app self-serve AI answer using Internal KB (P4 AI Answers Chat widget?)
Utilize Internal Knowledge Base for Suggested Replies
[context] Use an unpublished KB for suggested replies
[KB insights] Quick survey on KB article to rate if article was helpful or not and share feedback
[action] AI answer for KB to support multiple KBs
[context] Connect an External Knowledge Source to Front to suggest replies by email
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit
PRD-I-5406
Show suggested articles in email composer when responding to customers
.
AI Knowledge Base Article Recommendations
Merged
AI suggests KB articles to agents (internal SOP use case)
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