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Handling Chatbot Messaging During Holidays/Slow Periods

Request an efficient way to indicate slower response times to users during holidays or low-activity periods, without manually updating messaging across multiple channels. Potential solutions: Centralized setting/flag to activate "slow response" mo...
over 1 year ago in Live Chat 0 Backlog

Customers helped

Count number of contacts /account interacted with
over 4 years ago in New metrics 0 Backlog

Enable setting for new messages drafts to be created in Front Drafts section, not in separate pop-up window

Please allow for a setting for new message drafts to be defaulted into the "Drafts Section of Front App" over the Pop Up Window. The Pop Up Window is limiting and means i can not work with Front plugins/integrations etc while writing and sending t...
over 1 year ago in Collaborate - work together seamlessly 0 Backlog

New permission to create signature

Admins can prevent users from creating an individual signature so that they are forced to use shared signatures.
over 4 years ago in Permissions / Signature management 0 Backlog

Users can archive conversations in their inbox don't have the archive permission

Admins remove a teammate's permission to archive conversations, to avoid the conversation being mistakenly closed in a shared inbox. This would mean that the However, this shouldn't restrict the user from archiving the conversation in their own in...
over 4 years ago in Conversation/inbox permissions 0 Backlog

More information in the App notification

In the App notification we can't see who sent the email and the whole content of it if it is too big. It would be nice to be able to see this information
over 1 year ago in Notifications 0 Backlog

Adding Plato to CRM Applications/Integration

Add https://platomedical.com/ to list of apps and integrations.
over 1 year ago in Developer Platform 0 Backlog

CSAT: in-email customizable surveys

Ability to send a survey as part of an email body.
over 4 years ago in CSAT 0 Backlog

Tag individual messages within an SMS thread

Add a tag to an individual message within an SMS thread
over 1 year ago in SMS 0 Backlog

Scheduled reports - take into account "selected xx" UI filter value

Scheduled report: For tag report & any other similar report with a "display only selected xx" thickbox mimic and persist the frontend behaviour in the email generation code  \(if the checkbox is checked, we should only display the sele...
almost 3 years ago in Scheduled Reports 0 Backlog