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Minimize Drafts like Gmail

Is it possible to minimize email drafts in the main inbox view to copy and grab other information from my calendar, other emails, etc? This is a great feature in Gmail to be able to pop back and forth quickly as you piece your email together from ...
about 2 years ago in Core Product Experience 6 Backlog

Support searching for part of words, email, IDs (partial search)

Description: Sometimes I search using only a part of a longer keyword. Keywords can be: an email address where I remember partially the domain name an order ID where I only know the beginning or the end, or when there is a space in it but I don't ...
about 3 years ago in Matching 0 Backlog

CSAT: hide comment

Hide comments from teammates (while still recording results).
about 3 years ago in CSAT - journey 1 Backlog

Assign through rules even if assignee is Out Of Office

No description provided
almost 4 years ago in Assign 0 Backlog

Add internal discussions to Analytics

No description provided
almost 4 years ago in Metrics by type 0 Backlog

Dynamic variables for dates in message templates

Ability to use variables like {{today.date}} in message templates.
about 4 years ago in Message templates 1 Backlog

Macros available in Company settings

Ability to create macros at the company level, allowing them to be deployed across multiple workspaces and initiated from individual inboxes.
6 months ago in Macros 0 Backlog

Sync non-Google or O365 Calendars

Add personal iCal calendar in prevent double booking feature for scheduling links
over 1 year ago in Scheduling Links 1 Backlog

Improved Assignment Queues

Giving Admins more confidence that no conversations are left behind thanks to rules. Front already supports queuing conversations that cannot be assigned immediately but we want to make improvements to the experience: giving Admins visibility on t...
over 1 year ago in Assign / Workflows 0 Backlog

Rank search results based on the recency of the match and not the most recent activity on the conversation

Description: Search results are ranked chronologically but based on the last activity time of a conversation containing a match, and not based on the activity time of the search match in the conversation. For example for the search query: acme@acm...
almost 2 years ago in Search Ranking 0 Backlog